We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat


• Resolve customer issues efficiently and with empathy


• Maintain accurate records of customer interactions


• Escalate complex issues to the appropriate department


• Provide feedback to improve customer service processes

Requirements:

• Excellent communication and problem-solving skills


• Previous experience in a customer service role is a plus


• Ability to stay calm under pressure


• Basic computer skills and familiarity with customer support tools


• Strong attention to detail and organizational skills